Emergency / Repair
Rapid Response for Outages & Incidents
Triage, repair, and stabilise your platform with senior engineers who have lived through production fires and know how to contain them.
Stabilise first, harden next
We jump in quickly to restore service, then trace root causes, and leave you with fixes plus safeguards to prevent repeat incidents.
- Live triage and rollback/roll-forward strategy
- Hotfixes and temporary controls to protect customers
- Root-cause report with prioritized remediation steps
- Incident runbooks and postmortem facilitation
Common rescue scenarios
Production degradation
Hot paths failing, elevated error rates, or noisy rollouts.
Kubernetes instability
Crashloops, resource starvation, networking or ingress failures.
CI/CD failures
Broken pipelines, failed deploys, or unsafe rollbacks.
Security & access
Leaked credentials, misconfigurations, or critical patches.
Need immediate help?
We'll stabilise the platform and give you a clear path to prevent repeat incidents.